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ABOUT BIOHARVEST AND VINIA™

  • Who is BioHarvest?

    • BioHarvest is a consumer health and wellness company on a mission to use science and technology to uncover and unleash the power of nature.

    • BioHarvest aims to inspire people to live their healthiest life yet, with the introduction of the first ever biofood – to bridge the gap between food and well-being.

    • The company was founded in 2007 by a scientific team of five PhD’s in the heart of the Israeli biotech and agritech center in Rehovot.

  • What is VINIA™?

    • VINIA™, is a premium red grape powder, a revolutionary new biofood that boosts your well-being and promotes heart health.

    • VINIA™ provides an alternative to what people love about red wine (and red grapes), offering many of the heart health benefits of red wine (and red grapes) without the sugar, calories and alcohol.

  • Is VINIA™ a dietary/nutritional supplement?

    • No.  VINIA™ is not a dietary/nutritional supplement.  VINIA™ is a food, more specifically a biofood.

  • Is VINIA™ a food?

    • Yes.  VINIA™ is red grape and is a food, more specifically a biofood – a new subcategory of superfoods.

  • Is VINA™ a prescription drug/medicine?

    • No.  VINIA™ is not a prescription drug nor is it a medicine.  VINIA™ is a red grape. It is a food.  VINIA™ is not intended to treat diseases.

  • Is VINIA an over the counter drug?

    • No.  VINIA™ is not an over the counter drug.  VINIA™ is a food.  VINIA™ is not intended to treat diseases.

  • Is VINIA™ a biofood?

    • Yes.  It is a biofood, a new subcategory of superfoods.

  • What is a biofood?

    • Biofoods are superfoods made from fruits or vegetables cultivated into a fine powder that are a source of the parent plant’s nutrients in their original state but without undesired components like sugars or calories.

INGREDIENTS

  • What is VINIA™ made of?  What exactly is in VINIA™?

    • VINIA is red grape in powder form.  Grown on a biofarm, VINIA™ is made of actual fruit cells cultivated into a consumable powder and a high quality biofood.

  • What are the potent ingredients in VINIA™?

    • VINIA is a red grape powder that contains a complex of polyphenols (40 mg) per serving in their original state.

  • How many polyphenols are there in VINIA™?

    • In one serving of VINIA™, there is a complex of polyphenol nutrients (40 mg) that are also found in red wine and red grapes.

  • How much Resveratrol is there in VINIA™?

    • In one serving of VINIA™ there is 5 mg of red grape resveratrol which is included in a 40 mg complex of other polyphenols that are also found in red wine and red grapes.

  • What is Resveratrol?

    • Resveratrol is a polyphenol present in a very small amount in over 70 species of plants, including many fruits and vegetables.

    • The main sources of Resveratrol are the red grape skin and root of the polygonum cuspidatum which is an inedible plant (also known as Japanese Knotweed).  Resveratrol in VINIA™ only comes from red grapes and is in its original state.  Just like in red grapes, Resveratrol in VINIA™ is delivered as a glycoside, which makes it stable and soluble in your blood system.

  • What is the difference between the resveratrol in VINIA™ and the resveratrol in dietary supplements?

    • VINIA™ is one of the few products that sources its 5 mg of resveratrol solely from the red grape, so the resveratrol found in VINIA is in its original state.  Most supplements use synthetic sources or extract it from the polygonum root (Japanese knotweed plant).

      • Because VINIA™ comes from the red grape, VINIA contains a complex of 40 mg of polyphenols, not just resveratrol, which have synergistic benefits.

    • The resveratrol is in its original state.  It allows you to make the most of the benefits.

    • Just like in red grapes, the resveratrol in VINIA™ is delivered as a glycoside, which makes it stable and soluble in your blood system.

  • What nutrients does VINIA™ contain?

    • Per 100 gr:  VINIA™ is a complex composition, including polyphenols, fiber and proteins.

  • What is a polyphenol/are polyphenols?

    • Polyphenols are a subgroup of phytonutrients produced only by plants.  There are thousands of different polyphenols in fruits (like grapes), vegetables, red wine and certain plant-derived beverages (i.e. teas and juices).

    • In nature, polyphenols protect plants against pathogens, parasites and predators, and often contribute to the flavor and color of fruits and vegetables.

    • Polyphenols are becoming popular because of:

      • their anti-oxidant activity

      • emerging science that suggests polyphenols may have positive effects on a body’s function and well-being.

  • What polyphenols does VINIA™ contain?

    • VINIA™ is a source of a 40 mg complex bouquet of polyphenols (including but not limited to resveratrol, catechins, tannins, quercetin, anthocyanins), all of which are found in red wine and grapes.

  • Why does VINIA™ have only 5 mg of resveratrol when other supplements offer 250-1000 mg of it?  Why should I consume VINIA with 5 mg of resveratrol, when I can get a supplement that provides 250 mg – 1000 mg?

    • BioHarvest’s products mirror nature, providing concentrations close to what is found in nature.

    • According to the French paradox, to get the benefits of red wine you need to consume red wine which contains a complex of polyphenols.

    • One serving of VINIA™ (400 mg) is a source of 5 mg of resveratrol and also a complex of dozens of other polyphenols that have synergistic benefits.

    • The resveratrol in VINIA™ is found as a glycoside which improves its solubility and absorption, and helps its availability in your body.

      • Because it is in its original state, it allows your body to make the most of the benefits.

    • BioHarvest has tested these levels (400 mg of VINIA) in clinical trials.

    • In BioHarvest trials (pre-clinical and clinical) and through scientific literature, VINIA™ was found effective to promote heart health:

      • Promotes healthy blood circulation

      • Keeps arteries flexible

      • Helps maintain blood pressure already within normal range.

      • Fuels anti-oxidant activity in blood vessels/arteries.

  • Is VINIA™ dairy free?

    • VINIA contains small amount of milk protein.  Casein hydrolysate from milk is used as a processing aid.

  • Is VINIA™ gluten free?

    • No, the packaging is done in a facility that deals with Wheat therefore we can’t define it as Gluten Free.

  • Does VINIA™ contain any allergens?

    • VINIA™ contains milk and soybeans, which are used as processing aids.  Also, VINIA is packaged in a facility which may also process egg, fish, crustacean shellfish, tree nuts, wheat, peanuts and soybeans.

  • Does VINIA™ contain nuts?

    • VINIA™ does not contain nuts, but it is packaged in a facility which may also process tree nuts or peanuts.

  • Are there animal derivatives in VINIA™?

    • VINIA™ contains Casein hydrolysate from milk which is used as a processing aid.

  • Does VINIA™ contain any sugar, alcohol or calories?

    • No.  VINIA™ does not contain alcohol.  In one serving of VINIA, there are very small quantities of sugar and calories, it is rounded to zero based on regulatory rules.

  • Can people of any religion consume VINIA™?

    • VINIA™ is not currently kosher or HALAL certified.

  • Is VINIA™ considered to be vegetarian (vegan)?

    • VINIA™ contains Casein hydrolysate from milk which is used as a processing aid.

PRODUCTION

  • Is VINIA™ grown in a vineyard?

    • No.  It is grown on a biofarm, a state-of-the-art GMP (Good Manufacturing Practice) facility.

    • BioHarvest uses biofarming, a breakthrough on a well-known hydroponic agricultural technology (growing plants and vegetables in nutrient solutions, in water without soil).  To grow VINIA™, fruit cells are grown in a nutrient solution and cultivated into a fine powder.

    • This breakthrough has been under development for over a decade at BioHarvest by a team of PhDs and scientists in the heart of Israel’s agriculture and biotech center.

    • It mirrors nature and is not genetically engineered.

    • As a result, BioHarvest is pioneering a patented platform technology that mirrors nature to produce biofoods in mass quantities, while maintaining consistent quality.

  • What kind of technology is being used to grow VINIA™?  

    • VINIA™ uses biofarming, a breakthrough on a well-known hydroponic agricultural technology (growing plants and vegetables in nutrient solutions, in water without soil).  To grow VINIA, fruit cells are grown in a nutrient solution and cultivated into a fine powder.

    • This breakthrough has been under development for over a decade at BioHarvest by a team of PhDs and scientists in the heart of Israel’s agriculture and biotech center.

    • It mirrors nature and is not genetically engineered.

    • As a result, BioHarvest is pioneering a patented platform technology that mirrors nature to produce biofoods in mass quantities, while maintaining consistent quality.

  • How does BioHarvest grow VINIA™?

    • VINIA™ uses biofarming, a breakthrough on a well-known hydroponic agricultural technology (growing plants and vegetables in nutrient solutions, in water without soil).

    • A biofarm mirrors nature, by using the whole fruit as a source.

    • The red grape cells are planted into a nutritive liquid solution, instead of soil.  The solution mirrors soil by providing the components needed for growth: Vitamins, Minerals, Water and Air, just like in the vineyard.

    • Fresh red grape essence is harvested and dehydrated to remove over 92% of its water content yielding a fine burgundy red grape powder with a complex matrix of polyphenols (40 mg) per serving.

  • What is a Biofarm?

    • A biofarm is a breakthrough on a well-known hydroponic agricultural technology where BioHarvest grows a plant’s fruit and vegetable in nutrient solutions, in water without soil.

    • This breakthrough has been under development for over a decade at BioHarvest by a team of PhDs and scientists in the heart of Israel’s agriculture and biotech center.

    • It mirrors nature and is not genetically engineered.

  • Does BioHarvest manufacture other products?

    • Not yet but we are a company with vision to continue to expand our platform technology, cultivating benefits of fruits and vegetables via new biofoods.

    • We are always exploring other innovative wellness products to bring to our consumers.

  • Does VINIA™ have additional variants?

    • Not yet, but we continue to explore options and additional variants to bring to our consumers.

  • Does VINIA™ come in additional box sizes?

    • VINIA™ is available for purchase as 1, 3 and 6 boxes.  We will continue to explore other packaging options and sizes to bring to our consumers.

  • Is VINIA™ made in USA?

    • No, VINIA™ is made in Israel.

    • VINIA is grown on a biofarm in the heart of Israel’s agriculture and biotech center.  For more information please visit our website www.bioharvest.com.

  • Are there plans to produce VINIA™ in USA?

    • Yes, we are working on plans for expanded production in the US.  In fact, Governor Cuomo granted BioHarvest with a grant for economic development in New York State.

SAFETY

  • Is VINIA™ FDA approved?

    • VINIA™ has achieved GRAS (Generally Recognized as Safe) status determined by expert panel.

    • It has not been approved by the FDA.

  • Is VINIA™ safe?  Does VINIA have any side/adverse effects?

    • VINIA™ is a food.

    • VINIA™ has achieved GRAS (Generally Recognized as Safe) status determined by expert panel.

    • BioHarvest has conducted several clinical trials on VINIA™ and none of them have reported any related adverse effects.

  • What does GRAS mean?

    • Generally Recognized as Safe.  It is a regulatory term used on food products.

  • How does a food achieve GRAS status?

    • An Expert Panel of independent scientists, qualified by their relevant experience and scientific training has independently and critically evaluated the information relating to VINIA™ and other information considered appropriate,  They concluded that the proposed uses of VINIA are Generally Recognized As Safe (GRAS).

  • Can VINIA™ interfere with drugs, medications or food supplements?  

    • As far as we know, there are no known interactions of consuming VINIA with prescriptions drugs, medications or food supplements.

    • Should you have a special medical condition or concern, we always recommend consulting with your doctor or medical care professional.

  • Can I use VINIA™ if I am pregnant/nursing?

    • There are no known limitations for consuming according to the labeling directions (one packet per day).

    • Should you have a special concern, we always recommend consulting with your doctor or medical care professional.

  • Is it safe for Diabetics to consume VINIA™?

    • In one serving of VINIA™, there are such small quantities of sugar and calories, it is rounded to zero based on regulatory rules.

    • Should you have a special medical condition or concern, we always recommend consulting with your doctor or medical care professional.

  • Is VINIA™ safe for the elderly?

    • There are no known limitations for consuming according to the labeling directions (one packet per day).

    • Should you have a special medical condition or concern, we always recommend consulting with your doctor or medical care professional before consuming our products.

  • Is it safe to give VINIA™ to my children?

    • Our GRAS (Generally Recognized as Safe) status covers children aged 2 years and above.

    • For children over 2, there are no known limitations for consuming according to the labeling directions (one packet per day).

    • Also, check the allergen warning to ensure that your child does not have any allergies to things listed on the labeling.

  • My pet accidentally ate VINIA™, what should I do?

    • We do not expect any issue.  Should you have a special concern, contact your veterinarian.

  • My child accidentally ate VINIA™, what should I do?

    • Our GRAS (Generally Recognized as Safe) status covers children aged 2 years and above.

    • For children over 2, there are no known limitations for consuming according to the labeling directions (one packet per day).

    • Also, check the allergen warning to ensure that your child does not have any allergies to things listed on the labeling.

    • Should you have a special medical condition or concern, we always recommend consulting with your doctor or medical care professional.

  • Why does VINIA™ not have sugar like a red grape?

    • The sugars are consumed through the growth process for VINIA.

    • In one serving of VINIA™, there are such small quantities of sugar and calories, it is rounded to zero based on regulatory rules.

  • Is there any situation that forbids me from taking VINIA™?

    • Please read the allergen warning to see if there are any potential allergens.

  • How can I learn more about the scientific testing on VINIA™?

    • VINIATM benefits have been proven in scientific testing including in-vitro studies, pre-clinical tests and clinical studies.  For more information please visit About BioHarvest section on our website www.bioharvest.com.

  • How do I know if benefits and claims about VINIA™ are effective?

    • At BioHarvest we champion honesty, using science to support our claims.

    • VINIA™ benefits have been proven in scientific testing.  For more information please visit About BioHarvest section on our website www.bioharvest.com.

  • How do I report an adverse effect from consuming VINIA™?

    • In case of emergency, please call 911.

    • Should you have a special medical concern, we always recommend consulting first with your doctor or medical care professional.

    • Website:  Please contact us at 1-844-MY-VINIA (1-844-698-4642) or report through the website at www.bioharvest.com.

LABEL & NUTRITION FACTS

  • What is on the nutrition facts label?

  • Are there any artificial ingredients in VINIA™?

    • No.  VINIA™ is red grape powder.

  • Is VINIA™ natural?

    • Growing VINIA™ mirrors nature, starting with red grape and a nutrient solution as the soil.

  • Is VINIA™ NON-GMO?

    • Yes.  The process of growing VINIA mirrors nature and does not use genetic engineering (non-GMO).

  • Is VINIA™ GMO or genetically modified/engineered?

    • VINIA™ is non-GMO.  The process of growing VINIA mirrors nature and does not use genetic engineering.

  • Are the ingredients of VINIA™ organic?  Is VINIA certified organic?

    • VINIA™ has not yet received any certification of being organic.

DIRECTIONS FOR USE & CONSUMPTION

  • How do I consume VINIA™?

    • Consume one packet daily in the morning, mixed with food or beverage or consume it directly.

    • If you have an active lifestyle, you may consume an additional packet in the afternoon.

  • Do I need to consume VINIA™ daily?

    • To get the benefits of VINIA, it is recommended to consume as part of your daily routine.

  • When is it recommended to eat VINIA™?

    • It is recommended that you eat VINIA in the morning.

  • Can I add VINIA™ to my blended shake/smoothie?

    • Yes.  Just like you would add grapes or any other fruit.  It will provide a subtle taste of VINIA™.  The beauty of VINIA™ lies in the fact that it can be mixed in a huge variety of food.

  • Is VINIA™ safe to put in food or beverages? 

    • VINIA™ can be mixed with food or beverages or consumed directly.  It will provide a subtle taste of VINIA™.  The beauty of VINIA™ lies in the fact that it can be mixed in a huge variety of food.

  • Can VINIA™ be consumed by adding it to hot water or beverage (tea, coffee)?

    • Yes.  It will add a smooth, subtle taste of an unsweetened red grape.

  • Can VINIA™ be baked or consumed by mixing with baked goods?

    • We recommend that you sprinkle VINIA™ atop your favorite baked goods (cupcakes, cookies, etc), after baking.

  • Is it possible to eat too much VINIA?  Is there a known limit for taking VINIA?

    • The recommendation is 400 mg (0.4 grams) per day to achieve the benefits claimed on the box.  If needed for more active lifestyle, consume an additional packet in the afternoon.

  • What is the maximum amount recommended per day?

    • The recommendation is 400 mg (0.4 grams) per day to achieve the benefits claimed on the box.  If needed for more active lifestyle, consume an additional packet in the afternoon.

  • Do I have to consume the full or recommended serving (one packet) of VINIA™?

    • You can consume less VINIA™ but understand that the benefits of VINIA™ were qualified with people consuming the recommended serving of 400 mg every day.

    • If you don’t finish a packet, fold it closed and store it in the freezer to keep it fresh.

  • Is it better to consume VINIA™ on an empty stomach or is it recommended to consume it with food?

    • It does not matter.  VINIA™ may be consumed with or without food.

  • Can VINIA™ be used as a meal replacement?

    • No.

  • What does VINIA™ taste like? 

    • VINIA™ has a smooth and rich taste of an unsweetened grape.

  • Does VINIA™ taste like grapes?

    • As VINIA™ does not contain sugar, it does not have the sweet sugary taste of grapes.  VINIA has a smooth and rich taste of an unsweetened grape.

  • How to open VINIA™ sachet/packet?

    • Please tear open along the perforation on top of the packet.  If needed, you can cut it open with a pair of scissors along the perforation.

    • If you don’t finish a packet, fold it closed and store it in the freezer to keep it fresh (for up to a month).

STORAGE

  • Does VINIA™ have an expiration date?

    • The expiration date is two years.  An expiration date is provided on the bottom of the outer packaging box.

  • How should VINIA™ be stored?

    • VINIA™ is sold via sealed packets that do not need to be refrigerated and can be stored at room temperature.

    • VINIA™ should be consumed shortly after opening.

    • If you don’t finish a packet, fold it closed and store it in the freezer to keep it fresh (for up to a month).

  • What if I don’t consume a full packet after opening?

    • VINIA™ should be consumed shortly after opening.   If you don’t finish a packet, fold it closed and store it in the freezer to keep it fresh (for up to a month).

CONSUMER

  • Who should consume VINIA™?

    • Adults who care about their well-being.

BENEFITS OF VINIA™

  • What are the benefits of consuming VINIA™?

    • VINIA™ is red grape powder that contributes to your well-being and promotes a healthy heart.

    • Daily consumption of VINIA™ has been scientifically proven to:

      • Promote healthy blood circulation

      • Keep arteries flexible

      • Help to maintain blood pressure already within normal range.

      • Fuel anti-oxidant activity in blood vessels/arteries.

  • How long do I have to consume VINIA™ before I get the benefits?

    • In our clinical trial, we measured results after three months.

    • The effect is different person by person

    • The benefits are on the structure or function of your body, and may not be physically seen or felt.

  • Does VINIA™ prevent heart attacks/heart disease?

    • VINIA™ is a food, not a drug.

    • Only drugs are regulated to claim prevention of heart attacks or heart disease.

  • How does VINIA™ support blood circulation?

    • VINIA™ promotes healthy blood circulation by helping increase artery and blood vessel dilation.

  • How does VINIA™ support healthy arteries?

    • VINIA™ promotes dilation of blood vessels which in turn, aids healthy blood circulation.

  • How does VINIA™ support blood pressure already within normal range?

    • VINIA™ promotes dilation of blood vessels which in turn, aids healthy blood circulation.

  • Is VINIA™ an anti-oxidant?

    • VINIA™ has anti-oxidant activity and promotes healthy blood flow/circulation.

  • Does VINIA™ actually lower your blood pressure?

    • VINIA™ helps maintain blood pressure already within the normal range.

    • Only drugs are regulated to claim the ability to lower blood pressure.

  • Does VINIA™ have any anti-aging benefits?

    • At this time, VINIA™ has not been evaluated specifically for anti-aging effects/benefits.

  • Can VINIA™ help with weight loss?

    • At this time, VINIA™ has not been evaluated specifically for weight loss.

  • Does VINIA™ have any benefits to help with male impotence?

    • At this time, VINIA™ has not been evaluated specifically for effects/benefits that would help with male impotence.

  • Does VINIA™ have any extra benefits to it, other than blood circulation/flow?

    • Our clinical studies currently show that VINIA™ promotes healthy blood circulation, keeps arteries flexible and supports blood pressure already within the normal range.

    • Also, VINIA™ has anti-oxidant activity.

    • As science is the foundation in everything we do, we will continue to research benefits of consuming VINIA™.

SIDE EFFECTS

  • Does VINIA™ have any common side effects?

    • There haven’t been any known cases of side effects.

PRICING AND ORDERING

  • How much does VINIA™ cost?

    • For a box of VINIA™ with 30 packets, the price is $67.00.

    • We also offer an auto-replenishment plan.  On this plan, each month’s box will be billed at $ 43.00 (a 36% discount).

    • All the pricing options are:

      • 1 box:  $67/box

      • 3 boxes:$57/box | Save 15%

      • 6 boxes: $49/box | Save 27%

      • Subscription:$43/box | Save 36%

  • How much does shipping cost?

    • Standard 3-5 day shipping on all orders is free.

  • Do you offer any discounts?

    • You get a 36% discount every month if you purchase the auto-replenishment option or if you order multiple boxes:

      • 1 box:  $67/box

      • 3 boxes:$57/box | Save 15%

      • 6 boxes: $49/box | Save 27%

      • Subscription:$43/box | Save 36%

    • We offer free standard shipping on all orders.

  • If I have the auto-replenishment plan, do I have to pay $67.00 for additional boxes?

    • No.  When you have auto-replenishment, the cost of each additional box of one month supply is $43.00.

    • All future orders will be provided at the discounted rate of $43.00.

  • What is in VINIA™ that makes it so expensive?

    • Years of scientific research have been invested to grow a product that has a unique combination of benefits.

      • VINIA™ has the complete complex of polyphenols (40 mg, per serving) from red wine/red grapes – which work in synergy. One serving of VINIA has the same amount of resveratrol (5 mg) as one bottle of red wine which would cost over $10 a day or 1000 red grapes which would cost over $20 a day.

      • VINIA™ has the benefit combination of:

        • Promoting healthy blood circulation

        • Aiding healthy arteries

        • Helping to maintain blood pressure already within normal range.

        • Fueling anti-oxidant activity in blood vessels/arteries.

      • VINIA™ has anti-oxidant activity.

  • I do not like to be on an automatic billing plan, can I buy it monthly at the $43.00 price?

    • No.  Currently the discounted rate of $43.00is only a benefit of signing up for our monthly plan with automatic shipment.

    • You can order multiple boxes at a discount:

      • 1 box:  $67/box

      • 3 boxes:$57/box | Save 15%

      • 6 boxes: $49/box | Save 27%

      • Subscription:$43/box | Save 36%

    • The additional benefit of becoming a subscriber is that you do not have to worry about ordering your monthly supply.  You will get your package on time every month.

    • You can cancel at any time.

  • If I order multiple subscriptions/monthly plans, will there be a discount on the additional subscriptions?

    • Yes.  Each additional subscription will be offered at $43.00 per subscription.

  • Do I have to become a member in order to purchase VINIA™?

    • No.  VINIA can be purchased as a one month supply for $67.

    • When demand is very high, priority of shipments will be given to subscribers (people who are on the monthly subscription plan).

    • The additional benefit of becoming a subscriber is that you do not have to worry about ordering your monthly supply.  You will get your package on time every month.

  • Why do I need a subscription plan?

    • The additional benefit of becoming a subscriber is that you do not have to worry about ordering your monthly supply.  You will get your package on time every month.

    • You will also receive 36% discount on all orders with your subscription.

  • Can I cancel my subscription?

    • Yes you may cancel your subscription anytime.  As a subscriber you do get a 36% discount on all orders.

  • How can I cancel my subscription?

    • You may cancel your subscription anytime by going into your account subscription page on the website and choosing to cancel the subscription.

    • Please cancel at least 7 days before your next 30-day billing cycle, to avoid recurring charges to appear on the account or credit card.  If needed, you mayemail ([email protected]) or call us at 1-844-698-4642 to process your request.

  • I don’t consume VINIA™ every day.  Can I change the time between shipments?

    • You can consume VINIA™ less than once a day but understand that the claims on the package label were qualified with people consuming the recommended serving of 400 mg every day.

    • If you want to receive less than once a month, you can order individual boxes as needed.

    • You can cancel your subscription by logging in to your account and cancelling the subscription in the subscription overview.  Then you can order individual boxes whenever you want them.

  • I consume more than one packet of VINIA™ a day.  Can I change the time between shipments?

    • When you have a subscription, the cost of each additional box of one month supply is $43.00.

    • If you want to add an additional subscription, each additional subscription will be offered at $43.00 per subscription.

  • Do you sell in bulk/larger quantities?

    • You can order multiple boxes at a discount:

      • 1 box:  $67/box

      • 3 boxes:$57/box | Save 15%

      • 6 boxes: $49/box | Save 27%

      • Subscription:$43/box | Save 36%

SHIPPING & DELIVERY

  • How much does shipping cost?

    • Standard 5-7 day USPS ground shipping is FREE.

  • Do you offer expedited shipping? If so, how much is it?

    • Sorry, we do not currently offer expedited shipping.

  • How long will my order take to ship?

    • VINIA™ will be shipped via USPS ground, please expect your order to arrive within 5-7 business days of placing the order.

  • Do you ship to P.O. Box addresses?

    • VINIA™ box is too large to fit into a P.O. Box but you can collect it from your postal office if you prefer.

  • Do you ship outside the United States?

    • No.  VINIA™ is only available in the US.

  • This is a gift.  Can you send me the invoice and ship the box without an invoice?

    • You will be able to enter different shipping and billing addresses upon checking out on the BioHarvest website. The price may be noted on the packing slip.

    • During checkout please un-check the box “Use Billing Address for Shipping” at the bottom of the “Billing Name & Address” column. This will open another form below to be filled with your requested shipping address. Invoice will be sent to you by e-mail.

  • Will the package require a signature upon receipt?  

    • No.

  • Can I request that my delivery requires signature on receipt?

    • No.  But if you have a specific concern, please contact us at 1-844-698-4642 and we will be happy to assist you.

  • How do I track my order?

    • Once your order has been confirmed, you will receive an email with a tracking number.

  • If on the monthly plan, how will I track future shipments/know when future shipments are coming?

    • After the initial month’s shipment you will receive an automatic email once your next order has been shipped, so you will always know when to expect your next delivery.

  • If I don’t have an email address, how can I track my order?

    • To order online, we do require an email address in order to be able to notify you of any shipping or tracking information.

    • Please call our customer service center at 1-844-MY-VINIA and it will be our pleasure to assist you in placing your order and providing you with a tracking number.

  • What if my order is delayed?

    • Please contact us at 1-844-MY-VINIA (1-844-698-4642) and we will be happy to assist you.

  • If I am on the monthly plan and I don’t have an email address, how will I track future shipment/know when future shipments are coming?

    • Currently, we require an email address in order to be able to notify you of any shipping or tracking information.

  • Will I receive/can you send me an email confirmation?

    • Yes.

PAYMENT

  • What type of payment methods do you accept?

    • We accept most major credit and debit cards, Visa, MasterCard, Discover, or American Express.

  • Do you accept a debit card?

    • Yes.

  • Can I use more than one credit card for one subscription?

    • No.

  • Can I use a different credit card on different subscriptions in my household?

    • Yes.  You will be able to choose which credit card to pay with during check out.

  • Do you accept international credit cards?

    • Sorry, at this time we do not accept international cards.

REFUND & RETURNS

  • What is your return & refund policy?

    • We offer a one year return policy and 100% satisfaction guarantee.

    • If for whatever reason, you’re not satisfied with your purchase of VINIA™ you can return the product for a full refund.

    • Please call our customer service center at 1-844-My-VINIA (1-844-698-4642) and it will be our pleasure to assist you with prepaid labels for return shipping and refund.

    • Your returns back to our warehouse are absolutely free.

  • How long does it take for me to get a refund?

    • It may take 5-7 business days for your return to reach our Fulfillment Center. Once it is received your refund will be processed and automatically applied to your credit card or original method of payment within 2 business days.

    • Depending on your credit card, it may take 8-10 days for the credit to appear on your credit card statement.

  • Can I request return/refund online?

    • To request a return/refund please contact our customer service center at 1-844-MY-VINIA (1-844-698-4642) and we will be happy to assist you.

  • Can I print return shipping labels online?

    • No.  But we can email Return labels to you if needed.  Please contact our customer service center at 1-844-MY-VINIA (1-844-698-4642) and we will be happy to assist you.

  • VINIA™ was given to me as a gift, can I return it?

    • We are very sorry that your gift did not work out for you.  Please call our customer service center at 1-844-My-VINIA (1-844-698-4642) and we will be happy to help you with the return.

    • Please have the information ready for our customer service representative to pull up the original order – Order number listed on the package, phone number, first and last name, or email address.

    • Any gift item being returned will be refunded to the original purchaser’s method of payment.

SECURITY AND PROTECTING PERSONAL INFORMATION

  • Do you keep my information/card on file?

    • BioHarvest does not keep credit card information on file.  All credit card transactions are handled and stored with PayPal.

    • BioHarvest does keep your basic information (address, email, etc.) required to process shipping and orders.

    • On website:  For more information, please refer to our Privacy Policy on our website.

    • Call Center:  If you want to see more information, check out our privacy policy at http://www.bioharvest.com/privacy-policy

  • Do you sell my information?

    • No, we do not sell our consumer’s information to third parties. Your information is strictly for your account with us.

    • Please refer to our Privacy Policy (www.bioharvest.com/privacy-policy).

  • How do I know it is safe to shop at your website? Does your site have a secure connection?

    • BioHarvest takes great pride in offering a safe and secure online shopping experience.

    • We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data from unauthorized access.

    • Pages that collects sensitive personal data on our website are encrypted for your safety.

    • http://www.bioharvest.com/privacy-policy

  • How do I reset my account password?

    • On Login page please click on “forgot my password”.  An email will be sent to your registered email account with a link to reset your password.  Please check your inbox.  Also, please make sure to check your “spam” or “Junk e-mail” folder in your email client.

  • Does your site have a secure connection? How am I able to tell if it is a safe connection?

    • We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data from unauthorized access.

    • Pages that collects sensitive personal data on our website are encrypted for your safety.

    • http://www.bioharvest.com/privacy-policy

MISCELLANEOUS/GENERAL QUESTIONS

  • Is VINIA™ available in any other forms?

    • At the moment VINIA™ is only sold in individual packets.  As innovation is at the heart of our business, we are constantly looking for new ways to deliver the benefits of VINIA in other forms.

  • Is VINIA™ tested on animals?

    • Yes.  For more information please visit About BioHarvest section on our website www.bioharvest.com.

  • Can VINIA™ stain if spilled on clothes or carpet?  How would I clean it?

    • VINIA™ doesn’t cause any stain on clothes or carpet.  It is easily removed by washing with soap and water.

SALES TAX

  • Do you charge sales tax on my order?

    • No.